We understand that circumstances may arise leading to the cancellation of our haunted house event. Our commitment is to provide a fair and transparent refund policy for our valued guests. Please review the following terms and conditions regarding ticket refunds:
1. Event Cancellation:
In the unfortunate event that our haunted house event is canceled ticket holders will be eligible for a refund.
2. Refund Eligibility:
To be eligible for a refund, the following conditions must be met:
– The event must be officially canceled by the event organizers.
– Ticket holders must have purchased their tickets through an authorized ticketing platform or our official website.
3. Refund Process:
– In case of event cancellation, we will initiate the refund process automatically.
– Refunds will be processed back to the original payment method used for ticket purchase.
– It may take up to 10 business days for the refund to reflect in your account.
4. Refund Amount:
– The refund amount will be equal to the face value of the ticket(s) purchased.
– Processing fees, if any, charged during the ticket purchase, will not be refundable.
– We will communicate any event cancellations through our official website and email.
– Please ensure that the contact information provided during ticket purchase is accurate to receive timely notifications.
6. Rescheduled Events:
– If the event is rescheduled to a different date due to unavoidable circumstances, your ticket will remain valid for the rescheduled date. Refunds will only be provided if you are unable to attend the rescheduled event.
7. Contact Information:
For any questions or concerns related to ticket refunds, please contact our customer support at firstname.lastname@example.org
By purchasing tickets for our haunted house event, you acknowledge and agree to these refund policy terms and conditions. We appreciate your understanding and look forward to providing you with a memorable and thrilling experience at our event.
Please note that this refund policy is subject to change at the discretion of the event organizers, but any changes will be communicated through our official channels.